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Tech
Support |
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Login
Issues |
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How
do I log in?
-
Type in the web address into your web browser's address
bar: http://www.buyandhold.com/
- Click
on the "LOGIN" tab found at the upper right
hand corner.
- Enter
your username and password in lower case letters.
Do
I need my Cookies enabled?
To open
and access your account online, your browser must accept
all cookies. We use cookies to establish a user session
while you are on our site. Your usage is tracked so if needed,
we can modify the site according to your usage. This is
used to make the information you are looking for easier
to find in the future, as well as maintain our quality of
service standards by having enough hardware, software, and
personnel supporting the website. The cookies we pass to
you are anonymous, do not reveal your personal identity,
will not follow you as you surf onto other websites, and
do not capture personal information. If you need help
enabling your cookies please see the corresponding web browser
topic.
Can
I use a Search Engine or Bookmark/Favorite to connect to
the site?
BUYandHOLD
does not recommend using search engines and bookmarks/favorites
because we update our site on a regular basis and you may
be linked to an old web page. Please type in the web address
(http://www.buyandhold.com/) in the address bar of the browser
and follow the login instructions.
Which
web browsers are compatible with BUYandHOLD?
To use
BUYandHOLD, please make sure you are using an updated browser.
Older browsers may not allow you to take advantage of the
latest features and to use all of our services to their
fullest potential. We recommend updating your browser to
Netscape 4.7 (or higher), Internet Explorer 5.0 (or higher)
or AOL version 8 (or higher).
Can
I access my BUYandHOLD account from work?
If you
are using our website from work, there are additional factors
that may prevent you from getting through. Some companies
have a FIREWALL, which prevents you from going to certain
websites. Some companies also turn off COOKIES in the web
browser, which is required in order to log onto our website.
If you
are caught in a loop on the login screen, please follow
the suggestions under the SETUP topic for the corresponding
web browser.
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Back to the Helpdesk
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Internet
Explorer |
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Which
version of Internet Explorer is compatible with BUYandHOLD?
To use
BUYandHOLD, please make sure you are using an updated browser.
Older browsers may not allow you to take advantage of the
latest features and to use all of our services to their
fullest potential. We recommend updating your browser Internet
Explorer 5.0 (or higher).
Do
I need my Cookies enabled?
To open
and access your account online, your browser must accept
all cookies. We use cookies to establish a user session
while you are on our site. Your usage is tracked so if needed,
we can modify the site according to your usage. This is
used to make the information you are looking for easier
to find in the future, as well as maintain our quality of
service standards by having enough hardware, software, and
personnel supporting the website. The cookies we pass to
you are anonymous, do not reveal your personal identity,
will not follow you as you surf onto other websites, and
do not capture personal information.
How
do I enable my Cookies?
If you
are using Internet Explorer version 6 or higher you need
to change the privacy settings. To change your privacy settings:
In Internet Explorer, on the Tools menu, click Internet
Options. On the Privacy tab, move the slider down for a
lower level of privacy. Please maintain it at Medium in
order to gain access to BUYandHOLD's secure portion of the
site. Close Internet Explorer and reopen it. Type in http://www.BUYandHOLD.com
and try again to login.
If you
are using Internet Explorer 5 or higher, click TOOLS, INTERNET
OPTIONS, click SECURITY, CUSTOM LEVEL, and make sure that
cookies are enabled. Close Internet Explorer and reopen
it. Type in http://www.BUYandHOLD.com and try again to login.
How
do I SETUP Internet Explorer?
If you
are using Internet Explorer version 6 or higher, click TOOLS,
INTERNET OPTIONS, CLEAR HISTORY and click OK, click DELETE
COOKIES and click OK, DELETE FILES click OK, then click
DELETE FILES, select DELETE ALL OFFLINE CONTENTS and click
OK. Click ADVANCED and make sure SSL 2.0 and 3.0 are checked.
Click OK to exit this window. Close Internet Explorer and
reopen it. Type in http://www.BUYandHOLD.com and try again
to login.
If you
are using Internet Explorer 5 or higher, click TOOLS, INTERNET
OPTIONS, CLEAR HISTORY and click YES, click DELETE FILES,
select DELETE ALL OFFLINE CONTENTS and click OK, click DELETE
FILES and click OK. Then, click SECURITY, CUSTOM LEVEL,
and make sure that cookies are enabled. Click ADVANCED and
make sure SSL 2.0 and 3.0 are checked. Click OK to exit
this window. Close Internet Explorer and reopen it. Type
in http://www.BUYandHOLD.com and try again to login.
<<
Back to the Helpdesk
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Netscape |
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Which
version of Netscape is compatible with BUYandHOLD?
To use
BUYandHOLD, please make sure you are using an updated browser.
Older browsers may not allow you to take advantage of the
latest features and to use all of our services to their
fullest potential. We recommend updating your browser to
Netscape 4.7 (or higher).
Do
I need my Cookies enabled?
To open
and access your account online, your browser must accept
all cookies. We use cookies to establish a user session
while you are on our site. Your usage is tracked so if needed,
we can modify the site according to your usage. This is
used to make the information you are looking for easier
to find in the future, as well as maintain our quality of
service standards by having enough hardware, software, and
personnel supporting the website. The cookies we pass to
you are anonymous, do not reveal your personal identity,
will not follow you as you surf onto other websites, and
do not capture personal information.
How
do I enable my cookies?
If you
are using Netscape Navigator or Communicator 6.0 or higher,
click EDIT, then PREFERENCES. When the window pops up, click
on the arrow next to ADVANCED, to open the directory. Click
COOKIES and make sure it is set to ACCEPT ALL COOKIES.
How
do I SETUP up Netscape?
If you
are using Netscape Navigator or Communicator 6.0, click
EDIT, then PREFERENCES. When the window pops up, click on
the arrow next to ADVANCED, to open the directory. Click
COOKIES and make sure it is set to ACCEPT ALL COOKIES. Click
CACHE, then CLEAR MEMORY CACHE, and CLEAR DISK CACHE. Close
the window, then close Netscape. Reopen Netscape again,
and type in our URL http://www.buyandhold.com.
<<
Back to the Helpdesk
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America
Online (AOL) |
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Which
version of AOL is compatible with BUYandHOLD?
To
use BUYandHOLD, please make sure you are using an updated
browser. Older browsers may not allow you to take advantage
of the latest features and to use all of our services
to their fullest potential.
How
do I clear my browser cache?
AOL's
built-in browser temporarily stores images and text from
World Wide Web pages on your hard drive in a storage area
called a cache. When the cache fills up, performance can
slow down, and your hard drive may run out of space.
To
clear the browser cache follow these steps:
1.
On the Settings menu on the AOL toolbar, click Preferences.
2. In the Organization section of the Preferences window,
click Internet Properties (WWW).
3. In the Temporary Internet Files section, click Delete
Files.
4. Click OK.
Where
can I find help when I need it on AOL?
Help
is available on the AOL service through AOL's built-in
browser. There are many areas that can help you with all
of your questions and needs. The next time you are in
need of assistance try any of the following areas within
AOL's built-in browser Keyword: Quick Help, Keyword:
Help, Keyword: Customer Service or the Computing Channel.
(Note: keywords are not accessible from the AOL.COM Web
site.)
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Need more help? Contact Us
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